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Patients Experiences

"When you start to try to put somebody back together after a tragic accident you suddenly realise that they forgot to include the instruction booklet! This was very much the way it was with Kerstin. Over the months it became clear that unless her movement, seating and positioning and physical comfort could be addressed, all the cognitive and creative therapies would be impossible. Kerstin was very lucky to come into contact with Sally de la Fontaine at a very early stage in her rehabilitation and it is true to say that Sally forms the central pillar around which all of Kerstin’s rehabilitation and therapy revolves. Sally enjoys the complete trust and affection not only of myself and Kerstin but also the respect and admiration of her colleagues in Kerstin’s team. Eight years ago not many people would have put money on Kerstin’s chances of leaving hospital. She now lives at home and has travelled to France, Switzerland and Germany. She goes to the cinema, the theatre, horse racing and actually goes carriage riding herself. We even have a project to get her into a “ski bob”. None of this would be possible if Kerstin were not handled, positioned and stretched properly. Sally has been the central figure in making all of this possible. There is not one member of Kerstin’s family or her rehab team who is unaware of Sally’s massive contribution to Kerstin’s quality of life."

Best Wishes

Mark

"I felt I had to write to thank you for all your hard work, and your professional way you have healed Wendy ; since we asked for your help way back in the summer of 1999. When you first saw Wendy, she was a registered 'Tetraplegic', who could hardly use her hands. She lived in a wheelchair, could not stand let alone, walk, and had to be transferred from wheelchair to stair-lift, and a car seat on a sliding board. To stand, we had to put her into a 'Standing Frame' ( supplied by Stoke Mandeville Hospital), so her leg muscles would get some exercise ! Well Sally, you have done a lot of work over these past six years, and due to all this dedication, and perseverence by you ; Wendy is now able to stand, and walk with walking sticks on her own ! I also am sure that the time is not far off, for Wendy to walk completely unaided ?"

Yours affectionately

Graham Jessop

Sally will be the first to admit that neither she nor any other Physiotherapist can work miracles. Out of the many Physiotherapists that I have had, Sally has had the ability to improve on nearly anything. She cannot completely rehabilitate those who are unfortunate enough to be physically or mentally unable to do so, but she will get them as close as the circumstances dictate. Over the short period of time I have known Sally; through advice, encouragement and therapy she has turned a virtually wheel chair bound man into someone who is nearly completely walking with no external aid.

Philip Hinton (Currently Recovering from severe Head Injury)

I have been a patient of Sally de la Fontaine for 3 years following a stroke. During this time my range of movement has improved to such an extent that I have bought myself a tricycle and now enjoy long bike rides in the park with my wife - something I never thought I would do again! Sally’s positive, open-minded approach and lots of hard work has allowed me to believe and see that a good recovery is definitely possible.

Aynsley Doherty

Sally has through her professional expertise and ingenuity in exercise certainly helped in speeding my recovery from Guillian Barre syndrome.

David Gentry

Negative:

Q4) Asking for consent to discuss findings

Q4) to be improved through documentation

Q5) Personal goals considered and discussed with patient

Q5) To be improved through documentation

Q9) Adequate facilities (no negative answers – only ‘don’t know’)

Positive Comments:

‘I am very happy with the service I have received and staff are very helpful and friendly and i feel very confident with my treatment’ PH

‘a very friendly and productive service provider – ticks all the boxes’

‘I would like o thank you for the support that you have given me. I feel that i have made great progress as a result of your help’ AR

‘ a high quality of service provision and excellent multi-professional approach providing excellent up to date professional practice encompassing tremendous networking across all fields’ LC

‘my visits to milestones have been treated with kindness and understanding. ‘ WJ

‘we were given a completely personal service totally tailored to our needs’ SF

‘if it hadn’t been for Sally and her care, professionalism and competency I do not believe i would have progressed as well as I have – tank you so much and I would certainly recommend Sally and Milestones’ JW

‘you’ve changed my life from its lowest point. Thank you.’ SW

‘excellent and thoughtful treatment in a difficult situation, but it was well worth trying’ TH

‘the physiotherapist, Sally, was thoroughly professional in her approach to my problem. She contacted my NHS physio and they worked together to help me walk again. I couldn’t have asked for better attention’ YW

‘always cheerful, encouraging and positive with worthwhile advice for beneficial exercises. I always feel better after a visit’ DC

‘ we have BOTH benefited thanks to your staff’ AC